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        Complaints What Complaints?

        β€œIt takes courage for patients to complain” – and this training video considers three scenarios.

        Documentary 1987 29 mins

        Overview

        β€œWould you complain?” The emphatic presenter of this video made by Northampton Health Authority challenges the viewers – NHS staff – on how they would behave in different, everyday healthcare situations. He exhorts them to identify with the patients and to remember that β€œWhat has happened to them could easily happen to you or me tomorrow.”

        This government film is a public record, preserved and presented by the BFI National Archive on behalf of The National Archives, home to more than 1,000 years of British history.